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MK18 2DW Customer Services - CountySilverlink Train ServicesP.O. Box 689Melton House65-67 Clarendon RoadWatford WD1 1XY 26/01/2001 Dear Sir/Madam, I write, enclosing copies of my tickets, to complain,,, yet again, about the appaling service between Milton Keynes (occasionally Bletchley) and London Euston. Whilst I am still waiting for compensation to be paid following claims I have already made for season tickets up to 8th December (I<\#213>m toldhat it<\#213>ll tak that it<\#213>ll take up to four more weeks to process!) I would like to make a further claim for the on-going lack of reliability and service. I have enclosed copies of 6 weekly passes from 17th December to the 29th January. You will notice thatis is cleOn my I have stopped buying First Class tickets as this is clearly a joke for the service you provide. For example, on my journey home yesterday the toilets and wash facilities had no water leaving passengers to face a toilet bowl full of sewage and no possibility of washing after such a disgusting experience. Surely, you shouldn<\#213>t run a service where the basic amenities are not functioning? Another example on Wednesday 24th, the 21.54 was cancelled as there was no guard available! Whilst I appreciate that the problems with Railtrack have added to the difficulties you face in supplying a reliable service, these issues are entirely your fault and are not acceptable. I am very disappointed with your service, and, for that matter, your customer service (given the ridiculous amount of time it is taking to process my previous claims). Can you please respond with an explanation as to why services are run without basic facilities and what compensation can be offered for my continued inconvenience - or should I just stop buying tickets until you sort this mess out? Oh no - of course, if I fail to keep my part of the bargain, I get arrested! You, on the other hand, can just increase the fares and continue to take the p****!* Yours sincerely Nick ThomasDaytime telephone number - 020 7520 5122 * - Sorry, but it really is getting beyond a joke and even the most tolerant passengers (i.e. people like me), are getting very very frustrated x lly is getting beyond a joke and even the most tolerant passengers (i.e. people li<\#145>m<\#227><\#200><\#166>F<\#141><\#176><\#154><\#172><\#255><\#255><\#255>+ + + + <\#129><\#255><\#255><\#204><\#132>$Sm<\#227><\#200><\#166>F<\#141><\#176>u(<\#255><\#255><\#255>+ + + + <\#129>$<\#166>F<\#141>m<\#227><\#200><\#249><\#141><\#176>u<\#220><\#255><\#255><\#255><\#144>+ + + + <\#129><\#255>$Sm<\#227><\#200><\#166>F<\#141><\#176><\#154><\#172><\#255><\#255><\#255>+ + + + <\#129><\#255><\#255><\#145>A<\#132>$Sm<\#227><\#200><\#166>F<\#141><\#176>u(<\#255><\#255><\#255>+ + + + <\#129>$<\#166>F<\#141>m<\#227><\#200><\#249><\#141><\#176>u<\#220><\#255><\#255><\#255><\#144>+ + + + <\#129>G<\#255><\#255><\#188><\#243>D$Sm<\#227><\#200><\#166>F<\#141><\#176>} <\#255><\#255><\#255>+ + + + <\#129><\#255><\#255><\#232><\#164><\#128><\#255><\#255><\#226><\#138><\#176>w<\#140><\#176><\#156>4T<\#143>@H<\#153>\<\#177>c<\#153><\#221><\#187>S<\#139>ah<\#209>D<\#129>D$Sm<\#227><\#200><\#166>F<\#141><\#176><\#156>d<\#255>+ + + + <\#129><\#255><\#255><\#182><\#214><\#128>I<\#255><\#255><\#252>\<\#176>w<\#148><\#176>v<\#224><\#138>T@<\#153>\<\#177>c<\#153><\#221><\#187>S<\#139>ah<\#209>$<\#129><\#158><\#158><\#158><\#158><\#158>J<\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158><\#158>x<\#176>v<\#148><\#255><\#255><\#255><\#181>t<\#141><\#146><\#143><\#145><\#139><\#147><\#145><\#139><\#141><\#141><\#151><\#147><\#143><\#150><\#141><\#138><\#139><\#148><\#149><\#143><\#148><\#141><\#134><\#141><\#142><\#144><\#146><\#135><\#140><\#148><\#143><\#139><\#145><\#139><\#138><\#145><\#142><\#139><\#143><\#140><\#136><\#140><\#146><\#142><\#146><\#139><\#149><\#141><\#147><\#147><\#138><\#145><\#135><\#144><\#145><\#137><\#135><\#139><\#134><\#143><\#140><\#142><\#135>|<\#136><\#138><\#133><\#146><\#138><\#130><\#138>|<\#139><\#136><\#132><\#149><\#146><*GL`<\#147><\#131>r|zolhnlo#